We are a quality web hosting provider delivering web hosting solutions for consumers, web developers and business owners worldwide. We offer a portfolio of highly reliable, fast and affordable web hosting solutions to the world.
We have been trading since November 2011 and for many more years to come.
Today's customers have a wide variety of web hosting companies to choose from, yet although many companies are quite large, they fail to realise what it is that is most important to the customer. Quite often the smaller customers are over looked or ignored in favour of the larger ones. We provide the best customer service to all of our customers no matter how big or how small they are.
Host Genie is proud to say that we are part of the best data network in the UK, We house our servers in Coventry based in the United Kingdom, The Data Centre has been over-engineered from the ground up for resilience and redundancy. We offer an uptime SLA of 99.9% and are able to do that because of the reliability of our network. We have multiple 10Gb/s uplinks to our tier one transit providers which include: Level 3 and NTT. Additionally we peer at LONAP (London Access Point) and LINX (London Internet Exchange) with service providers including BT, Virgin Media, Claranet, Janet and more.
95% of our servers are Dell Poweredge Quad Core with a minimum of 8GB of ram, ensuring that your sites run as quickly as you expect them too!, coupled with that we also run a superfast raid setup ensuring your files are both safe and served quickly! ñ we take our hardware just as seriously as we take you as a customer, this is the backbone of our business and only the best quality products will do.
We believe in providing excellent products and services backed up by first class support. However, we do realise that sometimes things go wrong. We will endeavour to put things right first time as quickly as we can. If you need to contact us to raise an issue, make a complaint or give us some feedback then in the first instance contact us at firstname.lastname@example.org, or write to us at the address on our contact page. We will aim to acknowledge all correspondence within 24 hours.
We will investigate your complaint within three business days. Some complaints by their very nature, however, may take longer than others to resolve. If we have been unable to complete our investigation of your complaint within this timeline we will contact you. We will keep you informed of progress in a way that best suits you and at a time that is convenient for you.